"Insight, Change & Performance Excellence" - Margaret Dorchester
Performance Excellence Consultant
Author and Speaker
at American Public Works Association
Expert in the Baldrige Criteria for Performance Excellence
14601 14th Avenue SE
Mill Creek, WA 98012
Margaret M. Dorchester's vision is a world where leaders, collaboratively and with integrity, humor and appreciation, create products and services that delight customers. With over 30 years experience, she helps businesses and government agencies live this vision. Holding an MBA and certifications as Project Management Professional (PMP) and Certified Management Consultant (CMC), she has worked with individuals and organizations to solve business problems and to lead organizational change.
Margaret volunteers as an Alumna Examiner for the Baldrige Performance Excellence program, as well as Chair of the Judges Panel for the Washington State Quality Award program. Recognized as a thought leader in performance and leadership in the Public Works arena, she was recently featured in a leading industry publication and spoke at an industry conference.
Margaret helps Public Works leaders communicate their public safety message to citizens and stakeholders. She successfully guided 4 agencies in facilitating improvements to build strong cross-functional teams and improve efficiency in work processes. The WSQA recognized these agencies for their initiatives.
Margaret teaches leadership classes as an Instructor at Everett Community College.
Take a quick organizational self-assessment based on the values and leadership system of the Baldrige Performance Excellence Program.
“Margaret brings out the best in people, and it’s clear that with her strong customer focus, her clients are better off because of her work with them.
As a strategy and organizational consultant, she’s on track to becoming a thought leader in how to apply The Baldrige Performance Excellence Program to departments in municipalities.
She has a keen eye for how detail fits into the big picture her clients are challenged with, and her work never fails to engender trust.”
-- Roberta Guise, Founder and principal, Guise Marketing & PR
Margaret's positive and professional approach is refreshing. I have worked with her at Premera Blue Cross and AT&T Wireless in different capacities and found her to be very knowledgeable, driven to ensure the projects done right, on time, and on budget. I would look forward to the opportunity to work with her again.
- Rick Jones, Director, IT National Data Voice Network Field Svces
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